Rich Media App Push


I’ve tried to add an image to a Push for app using the big image:

However it’s not displayed when I receive the push. Do you know why?


Hi Cédric,

Most of the time this issue is due to the lack of proper Notification Service Extension in your iOS application.
Make sure you followed the Step 3. Create the notification service extension of the iOS quickstart guide.

However this kind of support is best taken care of using the chat in your dashboard.
Can you contact us there and give us the following information:

  • The project you are using (so we can know whether you are using one of your Web or Android/iOS projects)
  • The exact API call you performed